FAQ

FAQ of the P'Tite Tête association store

We are a non-profit organization made up of craft enthusiasts. Our members create and sell tools for stained glass (lead and Tiffany), as well as for knitting and crochet. Our members volunteer their time, so we are not available 24/7. Feel free to send us a message, and we will get back to you as soon as possible. We offer a diverse range of tools for stained glass work (lead and Tiffany techniques) and for knitting and crocheting. Our products are carefully handmade by our members.

In-stock products typically ship within 2-3 business days. For custom or made-to-measure orders, please allow up to 15 business days for production. We do our best to meet these deadlines, but keep in mind that our members are working on these projects in their spare time.

You can support us by purchasing our products, sharing our work with your friends and family, or making a donation. Every contribution helps support our mission and our members.

We are committed to providing quality products. If for any reason you are not satisfied with your purchase, please contact us to discuss return or exchange options.

To order, visit our dedicated online stores:

If you encounter any problems while ordering, please do not hesitate to contact us. We are here to help you and ensure a pleasant ordering experience. Our association ships primarily to France and the European Union. We also offer delivery to Canada and the United States. Please note that shipping costs may vary depending on the destination, and some restrictions or additional delays may apply for international shipments. If you are outside these areas and wish to place an order, do not hesitate to contact us to discuss possible options. To ensure the delivery of your orders, we trust several reputable carriers. Depending on your location and the nature of your order, we may use Mondial Relay, Colissimo, UPS, DHL, or TNT. We choose the most suitable carrier to guarantee safe and efficient delivery. Shipping costs are calculated based on the products added to your cart. The total weight and dimensions of your order, as well as the delivery destination, are taken into account to determine the exact cost. You will be able to see the shipping costs before finalizing your order, allowing you to make an informed decision. After your order has shipped, you will receive a tracking number by email. You can use this number on the carrier's website to track the progress of your delivery. We are able to offer personalized products. If you would like a custom-made product, please contact us by email. We will discuss your project together to understand your specific needs and prepare a quote. If both parties agree on the project and price, we will proceed with the production of your personalized order. Please note that custom-made products are non-refundable, given their personalized nature.
  • For non-customized products: If a standard product doesn't suit you, you can request a return. To do so, send us an email specifying the order details or leave a note directly on the order. Please note that return shipping costs are the customer's responsibility. If the product is returned in perfect condition, it will be fully refunded.
  • For damaged products: If you receive a damaged product, contact us immediately by email with photos of the damage. You will then have two options: a full refund or an exchange. We strive to resolve these situations to the satisfaction of our customers.
After ordering and receiving a product, you have the option to leave a review directly on the product page. Your feedback is valuable to us and to future customers. Each review will be reviewed and approved before publication. We encourage our customers to share their impressions to help other buyers make informed choices and to enable us to continually improve our products and services. very advantageous, and therefore we do not have specific discounts for bulk purchases, associations, or schools. However, for certain products, a discount may automatically apply when multiple units are purchased. These discounts are designed to offer added value to our customers who order in quantity. Please see the details of each product to learn more about these offers. To make your shopping easier, we accept several payment methods:
  • Credit Card: You can pay with most major credit and debit cards.
  • PayPal: For fast and secure payment, use your PayPal account.
  • Bank Transfer: You can opt for a direct transfer to our bank account. The necessary details for the transfer will be provided at the end of your order. (IBAN: FR76 2673 3000 1016 0997 7201 402 / BIC- Swift: SOXAFR2L)
  • Check: We accept payment by check. Please note that your order will not be processed until the check has cleared and cleared.